Privacy Policy

The Signal is provided by Michael and Lara Wolfe ("we," "us," or "our"), residents of New Zealand, and this Privacy Policy describes how we collect, use, and share your personal data when you use our website to book holiday accommodation.

1. Who We Are

We are Michael and Lara Wolfe, private individuals resident in New Zealand. We operate The Signal holiday accommodation.

2. Data Processor – Lodgify

Our booking service is powered by Lodgify, a third-party data processor. Lodgify and its subprocessors process your personal data in accordance with the terms of the Lodgify Data Processing Addendum (DPA). This means that when you provide your information through our booking system, it is processed by Lodgify on our behalf.

3. Information We Collect

We collect and use personal data strictly for the purpose of providing and securing our accommodation booking service and make every effort to minimise the total volume of personal data we collect. The types of personal data we collect include:

Booking Information: Your name, email address, phone number, and any other contact information necessary to facilitate your booking and communicate with you about your stay.
Payment Information: Details required to process your payment for the accommodation. This information is securely handled by Lodgify and its payment processors. We do not directly store your full payment card details.
Website Usage Information: Your IP address and other technical data collected automatically when you visit our website. This information is used to ensure the security and functionality of our website. We do not intentionally use tracking cookies or similar technologies, and actively work to ensure that, wherever possible, our processors similarly avoid them.

4. How We Use Your Information

We use the information we collect for the following purposes:

To process and manage your accommodation bookings.
To communicate with you regarding your booking, stay, and any inquiries.
To provide customer support.
To improve and secure our website and services.
To comply with our legal obligations.

5. Sharing Your Information

We share your personal information with:

Lodgify: As our data processor, Lodgify receives your information to operate the booking system; Lodgify in turn uses subprocessors in accordance with the DPA.
Payment Processors: Your payment information is shared with secure payment processors via Lodgify to complete your transactions.
Legal and Regulatory Authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

In accordance with applicable privacy and data protection laws, such as the New Zealand Privacy Act and the General Data Protection Regulation (GDPR), you may have rights concerning your personal data, such as:

Right to Access: the right to request access to the personal data we hold about you.
Right to Rectification: the right to request that we correct any inaccurate or incomplete personal data.
Right to Erasure: the right to request the deletion of your personal data under certain circumstances.
Right to Restriction of Processing: the right to request that we restrict the processing of your personal data under certain conditions.
Right to Data Portability: the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object: the right to object to the processing of your personal data in certain situations.
Right to Withdraw Consent: where we rely on your consent to process your personal data, you may have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected].

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.

9. International Data Transfers

As we are based in New Zealand, your data will be processed in New Zealand. Lodgify and its subprocessors may process your data in other countries, in accordance with their DPA, which includes provisions for international data transfers compliant with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any new Privacy Policy on this page.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your data protection rights, please contact us at:

[email protected]